Defective or Transportation Breakage Credits for Agency Liquor Stores

Overview

If you receive a shipment from our liquor warehouse with damage, defective, or missing product, you can apply for a credit.

How to Apply

Please submit a request for credit by logging into our TransAction Portal (TAP) when defective, broken, or missing product is discovered.

  • We will not issue a credit for invoices over six months old.
  • Do not accumulate defective merchandise. Submit a credit application even if it is only for one item.

Due Dates

The credit application is due on the 15th of each month.

Credit Application Instructions

  1. Request a credit by logging into your TransAction Portal (TAP) account.
  2. Retain a copy for your records.
  3. Box the merchandise and keep in your store for 60 days.

  1. Have the truck driver note product damage or shortages on the bill of lading. Make sure the truck driver signs the bill of lading.
  2. Submit a credit request by logging into your TransAction Portal (TAP) account.
  3. Send us the bill of lading and the application for credit together to the Alcoholic Beverage Control Division.
Merchandise Code Description
902 Low Content
903 Spoiled or Curdled
904 Sediment
905 Bad Cap
906 Leaker
907 No Label
908 Short Pack
909 Bad Taste
910 Bad Color
911 Defective Bottle
912 Dry Breakage
913 Wrong product or Mislabeled Case
914 Truck Breakage or Shortage