Work for the Department of Revenue

Job Overview:

This position resides in the Information Management and Collections Division of the Department of Revenue. Duties include coordinating the ongoing planning, process analysis, development, implementation, and monitoring of the unit and divisions activities, methods, and systems to collect outstanding tax liabilities or data. The incumbent provides consultation, technical assistance, training, and outreach to internal and external users to promote effective program and system operations. This includes overseeing system research, enhancement, validation, readiness, and reporting projects. The position resides in the Statewide Collections and Program Planning. The position reports to the Statewide Collections and Program Planning Unit Manager. This position does not supervise other staff. 

Knowledge of:

• Debt collection processes and the Federal Fair Debt Collection Practices Act
• Accounting practices
• Contract management
• Data management
• Business administration
• Information systems management
• Communications
• Program management and project planning
• Public communication principles
• System and program support
• State and federal tax laws, rules, and regulations

Skills in:

• Research and analysis
• Technical troubleshooting
• Escalation and support techniques
• Accuracy and attention to detail
• Conflict resolution
• Microsoft programs and other data base applications
• Written, Verbal, and interpersonal communication

You would be a great fit for this position if you:

• Demonstrate self-motivation and follow instructions
• Provide timely customer service
• Are skilled at handling multiple priorities under deadlines
• Can organize multiple tasks
• Are very detail oriented
• Follow instructions
• Can interpret complex business structures, interrelated accounting systems, methodologies, and financial reports.

Working Conditions:

• Work hours may exceed 40 hours from time to time, including weekends.
• May need to work at a computer daily for 8 or more hours at a time.
• Office environment
• Lifting is infrequent, less than 50 pounds.
• Some travel may be required.

*This is an incomplete list of job duties. For a complete job description please contact Human Resources at dorhr@mt.gov or (406) 444-9858.

Department of Revenue Work Eligibility

Applicant Pool Statement

Training Assignment Statement

Education:

The minimum level needed on the first day of work is:

• Associate degree in business administration or related field, or four years of experience as a business analyst or related work.
• Other combinations of education or experience are evaluated on an individual basis.
• Experience should include advance computer skills or office operations and remittance processing technologies.

Job Overview:

This position resides in the Collection Services Bureau of the Department of Revenue. Duties include directing and coordinating tax collection activities to satisfy liabilities owed to the state by contacting taxpayers regarding delinquencies and applicable policies, statutes, and to establish payment plans; providing document review, process control, and related support services; and providing exceptional customer service. The position reports to a unit manager and does not supervise other staff.

Key Responsibilities Include:

• Contacting Montana citizens via phone, mail, email, or other methods as necessary.
• Taking payments over the phone.
• Working with citizens to negotiate reasonable payment plans within department guidelines.
• Conducting extensive research to locate contact information such as phone numbers and addresses.
• Researching and determining individuals liable for trust tax balances.
• Maintaining confidential citizen records in our integrated tax system.

Knowledge of:

• Tax collection methods and procedures
• Database operations
• Basic accounting and financial records analysis
• Records maintenance procedures
• Standard office procedures

Skills in:

• Negotiation
• Customer service
• Accuracy and attention to detail
• Conflict resolution
• Microsoft programs and other data base applications
• Written, verbal, and interpersonal communication

You would be a great fit for this position if you:

• Demonstrate self-motivation
• Follow instructions
• Provide timely, customer service
• Handle multiple priorities under deadlines

Working Conditions:

• Work hours may exceed 40 hours from time to time, including weekends
• Office environment
• Lifting is infrequent, less than 15 pounds
• Some travel may be required, must have a valid driver’s license
• This job cannot be performed at an alternate work site

*This is an incomplete list of job duties. For a complete job description please contact Human Resources at dorhr@mt.gov or (406) 444-9858.

Department of Revenue Work Eligibility

Applicant Pool Statement

Training Assignment Statement

Education:

The minimum level needed on the first day of work is:

• High school diploma or GED.
• Three years of job-related work experience made up of customer service, debt collections, or credit and finance.
• Other combinations of education and experience will be evaluated on an individual basis.

Job Overview:

This position resides in the Information Management and Collections Division of the Department of Revenue. The incumbent supports the department’s Records and Information Management (RIM) program by coordinating planning efforts, evaluating processes, and ensuring consistent implementation across the agency. Responsibilities include providing training and guidance to staff, assisting with record classification, and promoting agency initiatives to internal and external stakeholders. This role also contributes to the integration of records and information management practices within the agency’s broader data governance framework and monitors program activities to support continuous improvement. This position reports to the Information Governance Unit Manager and does not supervise other staff.

Knowledge Of:

• Business administration
• Information systems management
• Metadata principles
• Taxonomy development
• Data classification
• Electronic content management
• RIM industry trends, best practices, principles, and standards
• Customer service methods and techniques
• Program management and project planning
• Documenting technical specifications
• Data processing

Skills In:

• Research and analysis
• Technical troubleshooting and workflow design.
• Risk identification and mitigation.
• Collaboration and stakeholder engagement
• Documenting instructions, FAQs, training materials and procedures
• Accuracy and attention to detail
• Conflict resolution
• Microsoft programs and other database applications
• Written, verbal, and interpersonal communication
• Identifying system problems and resolving them

You'll thrive in this role if you:

• Demonstrate self-motivation
• Lead group training and build stakeholder understanding of complex systems
• Follow instructions
• Interpret and apply regulations with precision and clarity.
• Provide timely, customer service
• Exercise discretion with confidential information.
• Handling multiple priorities under deadlines
• Organize tasks and adapt in a fast-paced environment
• Develop technological responses
• Deliver public presentations and training

Working Conditions

• Work hours may exceed 40 hours from time to time, including weekends.
• Office environment.
• Lifting is infrequent, less than 15 pounds.
• Some travel may be required, must have a valid driver’s license.

*This is an incomplete list of job duties. For a complete job description please contact Human Resources at dorhr@mt.gov or (406) 444-9858.

Department of Revenue Work Eligibility

Applicant Pool Statement

Training Assignment Statement

Education:

The minimum level needed on the first day of work is:

• Associate degree or equivalent work experience in computer science, management information systems, business administration or related field, and
• Two years of job-related experience with two years’ experience in tax administration, performing detailed technical work, data processing, technical troubleshooting support role, application support, experience working with external clients and providing support for online applications, and documenting requirements for online or desktop software.
• Other combinations of education and equivalent work experience will be evaluated on a case-by-case basis. 

Job Overview:

This position resides in the Director's Office Division of the Department of Revenue. 

What You'll Do:

As Tax Counsel, you will:

• Serve as a trusted legal advisor within the Department of Revenue.
• Manage your own caseload covering a range of tax and administrative law issues.
• Collaborate with senior attorneys on major or precedent setting litigation as you deepen your expertise in tax litigation, administrative law, and constitutional matters.
• Contribute to the policy and procedural framework that ensures fair and consistent tax administration across Montana.
• Review complex factual scenarios and develop sound legal strategies.
• Represent the Department in civil cases before the Department of Revenue’s Office of Dispute Resolution, the Montana Tax Appeal Board, and Montana courts.
• Provide legal advice to department staff and leadership on statutory interpretation and policy questions.
• Draft and interpret rules, legislation, and policy language.
• Work with senior attorneys on complex or precedent‑setting litigation.

As Senior Tax Counsel, you’ll also:

• Help lead the Department’s most complex and high value litigation involving state revenue and taxpayer disputes.
• Act as lead counsel in cases before administrative bodies, state and federal courts, and appellate courts.
• Advise the Department’s executive leadership on emerging legal issues affecting tax law, collections, and bankruptcy.
• Conduct and oversee extensive legal research, discovery, and preparation for trial and appeal.
• Help develop rulemaking through analysis and legal drafting.
• Shape the Department’s legal strategy and ensure consistency across cases and policy areas.
• Work with counsel and leaders across state agencies on issues with cross jurisdictional impact.
• Represent the Department in federal and state courts, up to and including the Ninth Circuit and U.S. Supreme Court.
• Offer expert legal guidance on litigation strategy, state tax policy, collections, and bankruptcy.

We currently have 2 openings and both roles are based in Helena and report to the Deputy Chief Legal Counsel.

Knowledge Of:

• Montana tax law and tax cases.
• Court and hearing rules and procedures including the Federal Rules of Civil Procedure, the Montana Rules of Civil Procedure, the Rules of Appellate Procedure, the Rules of Evidence, the Uniform District Court Rules, and the Montana Administrative Procedure Act.
• Court rules and trial procedures.
• Judicial processes and procedures relative to administrative hearings and state and federal courts.
• Bill drafting and legislation.
• Civil litigation techniques and trial strategies.
• Appellate court argument procedures and techniques.
• The Constitutions of Montana and the United States.
• Legal research methods and procedures.
• State and federal laws, case law, court rulings, constitutional provisions, and basic principles, practices, and terminology relative to the assigned areas.
• Operations of state government and administrative procedures.

Skills In:

• Research and analysis
• Accuracy and attention to detail
• Conflict resolution & customer service
• Microsoft programs and other database applications
• Written, verbal, and interpersonal communication

You would be a great fit for this position if you:

• Demonstrate self-motivation
• Follow instructions
• Foster and maintain healthy working relationships
• Provide timely, customer service
• Handle multiple priorities under deadlines

Working Conditions

• Work hours may exceed 40 hours from time to time, including weekends.
• Office environment.
• Lifting is infrequent, less than 15 pounds.
• Some travel may be required, must have a valid driver’s license.

*This is an incomplete list of job duties. For a complete job description please contact Human Resources at dorhr@mt.gov or (406) 444-9858.

Department of Revenue Work Eligibility

Applicant Pool Statement

Training Assignment Statement

Education:

The above competencies are typically acquired through a combination of education and experience equivalent to:

The Tax Counsel means that you have:

• Juris Doctor (J.D.) from an accredited law school.
• License to practice law in Montana.
• Experience in civil litigation, with a preference for tax-related matters.
• We will consider other combinations of education and experience.

The Senior Tax Counsel means you’ll also have

• At least six years of progressive legal experience with significant civil litigation, regulatory functions of a government agency, and a curiosity to expand or grow your tax law background.
• IAAO certification (or completion of coursework within three years, unless waived).
• Equivalent education and experience may be considered.

Job Overview:

This position resides in the Property Assessment Division of the Department of Revenue. Duties include residential property reviews, discoveries, data research, and field appraisals. Complete inspections to determine the residential property final valuation. Analyze, assess, and classify land uses. Assist with specification, calibration, and benchmarking of land models, sales comparisons, and property characteristics. Support ongoing program operations and activities. Respond to taxpayer inquiries and explain appraisal activities. Provide dispute resolution and participate in appeal hearings. The position does not supervise other staff.

Key Responsibilities Include:

• Conduct property reviews and discoveries to identify appraisal needs and priorities, recommend priorities based on property use, value, location, and other characteristics.
• Review tax records, land use, improvements, valuation documents, and other information.
• Identify properties for appraisal review.
• Research and analyze individual residential property characteristics to estimate the impact on property values.
• Analyze and evaluate appraisal information and determine final property value.  
• Examine site and improvement data, sanitation regulations, zoning, planning, covenants, deed restrictions, and other technical and legal documentation.
• Compile and analyze construction cost data and determine the effects on property values.
• Conduct field appraisals and site inspections of subject properties.
• Perform comparable sales to identify valuation factors.
• Collect data required for maps, plats, and sketches used in appraisals.
• Determine the primary use for appraised properties.
• Document professional assumptions and limiting conditions.
• Determine comparable sales data and adjustments to valuations.
• Estimate the value of site improvements.
• Determine appropriate appraisal method (cost or market) for residential properties.
• Verify information in title and ownership data, inspection reports, market models, and other sources.

Knowledge of:

• Appraisal methods for residential properties
• Construction, mapping, GIS, and cadastral
• Property sales and valuations procedures

Skills In:

• Research and analysis
• Accuracy and attention to detail
• Conflict resolution
• Microsoft programs and other data base applications
• Written, verbal, and interpersonal communication

You would be a great fit for this position if you:

• Have self-motivation
• Follow instructions
• Provide timely customer service
• Multitask and prioritize work under deadlines
• Possess basic computer skills
• Work with accuracy and attention to detail
• Are skilled in conflict resolution
• Have the ability to communicate with a wide range of personalities using discretion, active listening, critical thinking, and sensitivity.
• Are skilled in written and verbal communication
• Deliver outstanding customer Service

Working Conditions:

• Work hours may exceed 40 hours from time to time, including weekends
• Office environment.
• Working outside.
• Lifting is infrequent, less than 15 pounds.
• Travel is required, must have a valid driver’s license.

*This is an incomplete list of job duties. For a complete job description please contact Human Resources at dorhr@mt.gov or (406) 444-9858.

Department of Revenue Work Eligibility

Applicant Pool Statement

Training Assignment Statement

Education:

The above competencies are typically acquired through a combination of education and experience equivalent to:

• Two years of post-secondary education in business, accounting, economics, public administration, construction technology or training; and
• One year of job-related experience.
• Preferred work experience includes appraisal, property tax appraisal, assessment, auditing, agriculture, forestry, surveying, real estate, or related field.
• Requires Montana certification in residential property appraisal (IAAO 101), and USPAP per ARM 42.18.206-208 and MCA Title 15; within the first year of employment.
• Other combinations of education and experience will be evaluated on an individual basis. 

The minimum level needed within one year of work is:

• Montana certification in residential property appraisal (IAAO 101), per ARM 42.18.206-208 and MCA Title 15
• Uniform Standards of Professional Appraisal Practice training (USPAP), ARM 42.18.206-208

Job Overview:

This position resides in the Property Assessment Division of the Department of Revenue. Duties include appraisal reviews for residential, agricultural, forestland and commercial properties. Conduct property reviews, discoveries, data research, field appraisals, and inspections to determine final valuation of properties. Analyze, assess, and classify land uses for all property types. Assist with specification, calibration, and benchmarking of models, sales comparisons, and property characteristics. Support ongoing program operations and activities. Respond to taxpayer inquiries and explain appraisal activities. Provide dispute resolution and participate in appeal hearings. The position does not supervise other staff.

Key Responsibilities Include:

• Conduct property searches and discoveries to identify appraisal needs and priorities.
• Review tax records, land use, improvements, valuation documents, and other information.
• Identify properties for appraisal review.
• Research and analyze property characteristics such as site and improvement data, sanitation regulations, zoning, planning, irrigation rights, covenants, deed restrictions, depreciation schedules, capitalization rates, construction costs, and related considerations to estimate the impact on property values.
• Conduct field appraisals, site inspections, and sales comparison to identify valuation factors.
• Collect data required for maps, plats, and sketches used in appraisals.
• Document professional assumptions and limiting conditions.
• Determine appropriate appraisal methods (sales comparison, abstraction, capitalization, etc.) for residential, agricultural, forestland, and commercial properties.
• Verify information in title and ownership data, inspection reports, market models, and other sources to determine final values.
• Classify properties according to primary use for all property types. 

Knowledge of:

• Appraisal methods for all property types
• Construction, mapping, GIS, cadastral, agriculture, forestry, and surveying
• Property sales and valuations procedures

Skills In:

• Research and analysis
• Accuracy and attention to detail
• Conflict resolution
• Microsoft programs and other data base applications
• Written, verbal, and interpersonal communication

You would be a great fit for this position if you:

• Self-motivation 
• Follow instructions
• Provide timely customer service
• Multitask and prioritize work under deadlines

Working Conditions:

• Work hours may exceed 40 hours from time to time, including weekends
• Office environment.
• Working outside.
• Lifting is infrequent, less than 15 pounds.
• Travel is required, must have a valid driver’s license.

*This is an incomplete list of job duties. For a complete job description please contact Human Resources at dorhr@mt.gov or (406) 444-9858.

Department of Revenue Work Eligibility

Applicant Pool Statement

Training Assignment Statement

Education:

The above competencies are typically acquired through a combination of education and experience equivalent to:

• Two years of post-secondary education in business, accounting, economics, public administration, construction technology, or related field; and
• Four years of job-related experience.
• Preferred work experience includes mass appraisal, property tax appraisal, assessment, auditing, agriculture, forestry, surveying, real estate, or related field.
• Requires Montana certification in residential property appraisal (IAAO 101) & Montana agricultural/forestland property appraisal (AG Certification) per ARM 42.18.206-208 and MCA Title 15; within the first year of employment.
• Other combinations of education and experience will be evaluated on an individual basis. 

The minimum level needed within one year of work is:

• Montana certification in residential property appraisal (IAAO 101) per ARM 42.18.206-208 and MCA Title 15
• Montana certification in Income Approach Valuation (IAAO 102) per ARM 42.18.206-208 and MCA Title 15
• Uniform Standards of Professional Appraisal Practice training (USPAP), ARM 42.18.206-208
• Agricultural Land Classification/Appraisal (ALCA), ARM 42.18.206-208

Job Overview:

This position resides in the Cannabis and Alcohol Regulation Division of the Department of Revenue. Duties include managing inquiries and appeals, drafting documents such as proposed department actions, compliance verification letters, settlement agreements; conducting informal resolutions, negotiating settlement agreements for compliance cases, and educating licensees about cannabis and alcohol regulations. This position is responsible for monitoring, tracking, and coordinating cases with other staff; working with the Legal Services Office and the Office of Dispute Resolution and responding to inquiries as the compliance business expert; training other staff, and determining appropriate actions related to compliance issues. The position does not supervise other staff.

Knowledge of:

• Montana cannabis and alcohol licensing and compliance requirements
• Compliance and resolution techniques
• Negotiation and settlement techniques
• Legal proceedings
• Financial and business documents
• Montana Code Annotated (MCA), Administrative Rules of Montana (ARM), existing case law, and other legal procedures
• Public Relations, office administration, records management, and related processes

Skills In:

• Research and analysis
• Accuracy and attention to detail
• Conflict resolution & customer service
• Microsoft programs and other database applications
• Written, verbal, and interpersonal communication

You would be a great fit for this position if you:

• Can review and understand technical, legal, financial, and miscellaneous source material
• Make sound decisions to resolve disputes
• Demonstrate self-motivation
• Follow instructions
• Provide timely, customer service
• Can handle multiple priorities under deadlines

Working Conditions:

• Work hours may exceed 40 hours from time to time, including weekends.
• Office environment.
• Lifting is infrequent, less than 15 pounds.
• Some travel may be required, must have a valid driver’s license.

*This is an incomplete list of job duties. For a complete job description please contact Human Resources at dorhr@mt.gov or (406) 444-9858.

Department of Revenue Work Eligibility

Applicant Pool Statement

Training Assignment Statement

Education:

The above competencies are typically acquired through a combination of education and experience equivalent to:

• Bachelor’s degree in business administration, public administration, criminal justice, law enforcement, or related field; and
• Three years of work experience that includes negotiations, settlements, compliance, licensing, procurement, contract administration, or program administration.
• Preferred work experience includes leadership and project management.
• Other combinations of education and experience will be evaluated on an individual basis.

Job Overview:

This position resides in the Business & Income Taxes Division of the Department of Revenue. BIT’s tax examiner I’s perform a variety of duties assigned by management. Duties include conducting technical level examinations on assigned tax returns that involve research, verifying data, adjusting returns, providing communications to taxpayers and their representatives, and participating in the appeal process. Tax examiner I’s assist with development of audit programs and procedures, draft summary reports of audit findings, and testify as an expert witness. They also assist other tax examiners in their responsibilities and provide a range of support services to taxpayers and other department programs and employees. The position does not supervise other staff. 

Knowledge of:

• Tax accounting
• Auditing standards, principles, and practices
• Financial analysis
• Investigative methods and procedures
• State and federal tax laws, rules, and regulations
• Business practices
• Computer applications related to taxes and finance

Skills in:

• Research and analysis
• Cost benefit analysis
• Accuracy and attention to detail
• Mathematics
• Conflict resolution & customer service
• Microsoft programs and other data base applications
• Written, verbal, and interpersonal communication

You would be a great fit for this position if you:

• Are self-motivated
• Have a strong work ethic
• Follow Instructions
• Provide timely and accurate customer service
• Work well under pressure
• Are open minded

*This is an incomplete list of job duties. For a complete job description please contact Human Resources at dorhr@mt.gov or (406) 444-9858.

Department of Revenue Work Eligibility

Applicant Pool Statement

Training Assignment Statement

Education:

The above competencies are typically acquired through a combination of education and experience equivalent to:

• Bachelor’s degree in accounting or finance, business administration, or public administration supplemented by college coursework in accounting or closely related field.
• One year of job-related work experience in auditing, tax examination, or accounting practices.  
• Other combinations of education and experience are evaluated on an individual basis.